Microsoft 365 is experiencing disruption. Netcom email isn’t.
Microsoft is dealing with a widespread service disruption affecting Outlook, Exchange Online and other Microsoft 365 services. Our own hosted email infrastructure is separate from Microsoft’s systems and continues to operate normally.
What is happening with Microsoft 365?
Microsoft is investigating an ongoing issue affecting its Microsoft 365 infrastructure, including the systems responsible for handling connections to Exchange Online.
The disruption began on Thursday 12 November and has continued into Friday. It has affected users and businesses across multiple regions, with some people experiencing problems accessing their emails and other Microsoft services.
Microsoft has been working to restore affected systems. Its latest updates indicate that there are signs of improvement, but service capacity has not yet returned to normal. Some users may therefore continue to experience intermittent problems.
Which Microsoft services are affected?
The reported disruption covers several parts of Microsoft’s online services. The exact impact varies between services and users.
Outlook & Exchange Online
Users may experience problems accessing mailboxes, sending emails or receiving messages.
Microsoft Teams
Some users may experience connection issues or problems accessing certain features.
SharePoint Online
Access to online files, shared content and SharePoint resources may be affected.
Microsoft Copilot
Some features connected to Microsoft 365 may not work as expected.
Microsoft Defender XDR
Some security-related services may experience disruption.
Other connected services
The impact may extend to other services that rely on the affected Microsoft infrastructure.
Is Netcom email affected? No. Our services are operating normally.
Our email services run on our own mail server
infrastructure, completely separate from Microsoft’s
Exchange Online platform.
This means our customers are not reliant on Microsoft’s
email infrastructure to access their Netcom mailboxes
or send and receive messages.
Your email provider makes a difference.
If your email account is hosted by Netcom, you can continue using it as normal. You do not need to change your settings or move to another email application.
There is one thing worth bearing in mind. When you send an email to somebody using Microsoft 365, or receive an email from them, the message still needs to travel between the two providers.
While Microsoft’s systems are recovering, those messages may experience delays or temporary delivery problems. This does not mean that your Netcom mailbox is affected.
Using Microsoft Outlook as an application does not necessarily mean your email is hosted by Microsoft. Outlook can connect to mailboxes hosted by other providers, including Netcom.
Our mail servers continue to operate normally. However, messages passing between providers may be delayed while Microsoft restores its services.
Nothing needs changing on your side.
There is no need to adjust your email settings or make any changes to your Netcom account. You can continue using your email as normal.
- Keep using your email. Your Netcom mailbox remains available as normal.
- Leave your settings alone. No changes to your incoming or outgoing mail server details are required.
- Allow for possible delays. Messages travelling to or from Microsoft 365 accounts may take longer to arrive.