Contents
1. Introduction
This Cookie Policy explains how Netcom (“we”, “us”, “our”) uses cookies and similar technologies on our websites and client portals.
It should be read together with our Privacy Policy which explains how we handle your personal data.
By continuing to use our website, you agree to the placement of cookies in accordance with this policy, unless you disable them in your browser settings.
2. What Are Cookies?
Cookies are small text files placed on your computer or mobile device when you visit a website.
They help us recognise your device, remember your preferences, and improve your browsing experience.
Some cookies are essential for our site to function, while others help us understand how visitors use our services.
3. Types of Cookies We Use
| Type | Purpose | Examples |
|---|---|---|
| Strictly Necessary Cookies | Required for the website to operate properly — e.g. logins, account sessions, or shopping cart functions. | Session identifiers, security tokens |
| Performance & Analytics Cookies | Collect anonymous data about how visitors use our site. Used to improve layout, navigation, and content. | Google Analytics, server logs |
| Functionality Cookies | Remember user preferences such as language, login details, or form information. | Remember-me login options |
| Marketing & Tracking Cookies | Used (only with consent) to display relevant offers or measure advertising effectiveness. | Google Ads, Facebook Pixel (if enabled) |
4. Third-Party Cookies
We may allow selected third parties to set cookies on our site for analytics, performance monitoring, or integrated services (e.g. payment gateways, live chat).
These providers have their own privacy and cookie policies which we encourage you to review.
We currently use (or may use):
- Google Analytics – to measure website traffic and user behaviour.
- Cloudflare – for performance and security optimisation.
- Stripe / PayPal – to process secure online payments.
5. Managing or Disabling Cookies
You can control or delete cookies at any time.
Most browsers allow you to:
- View which cookies are set.
- Delete existing cookies.
- Block future cookies.
- Receive alerts before a cookie is stored.
For guidance, visit:
If you disable cookies, some parts of our website or client portal may not function correctly.
6. Consent
When you first visit our site, a banner or pop-up will ask for your consent to use non-essential cookies.
You can accept all cookies, reject optional cookies, or change your preferences at any time via the cookie settings link in the footer of our site.
Essential cookies (required for basic operation and security) are set automatically and do not require consent.
7. Changes to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements.
The latest version will always be available on our website, and any significant updates will be highlighted.
8. Contact Us
If you have any questions about our use of cookies, please contact:
Email: privacy@netcom.co.uk
Address: Net Communications 2 Ltd Trading as Netcom Hosting / Netcom
Hall Road, Cromer, Norfolk, NR27 0JW