Who we are
Netcom
Netcom.co.uk
support@netcom.co.uk
Last updated: 10 July 2026
What information we collect
- We may collect your name and contact details when you contact us.
- We may collect information you send through forms, emails, bookings, orders, or enquiries.
- We may collect basic technical information such as your IP address, browser type, device information, and how you use our website.
- We may collect cookie and analytics information where you have agreed to this.
How we use your information
- To respond to enquiries.
- To provide our products or services.
- To manage bookings, orders, or customer relationships.
- To improve our website and services.
- To send marketing only where we have permission or another lawful basis to do so.
- To meet legal, tax, accounting, or security requirements.
Our lawful basis
We use personal information where it is necessary to respond to you, provide a service, comply with the law, or pursue our legitimate interests in running and improving our business. Where required, such as for some marketing or non-essential cookies, we rely on your consent.
Who we share information with
We do not sell your personal information. We may share it with trusted service providers who help us run our website and business, such as website hosting providers, email providers, payment providers, analytics tools, professional advisers, or legal authorities where required.
How long we keep information
We keep personal information only for as long as needed. Enquiry information is usually kept for up to 24 months. Customer, order, tax, and accounting records may be kept for up to 6 years where required. Marketing preferences are kept until you unsubscribe or ask us to remove them.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
Your rights
- You can ask to access the personal information we hold about you.
- You can ask us to correct inaccurate information.
- You can ask us to delete your information in certain circumstances.
- You can object to or restrict certain processing.
- You can withdraw consent where we rely on consent.
- You can complain to the ICO at https://ico.org.uk if you are unhappy with how we handle your data.
Contact us
To contact us about privacy, email support@netcom.co.uk