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Tuesday 18th June 2013 Headline news : All Services Online RSS feed for Net Communications service announcements and general news

Net Communications


Net Communications
The Old Coach House
Northrepps Hall
Cromer, Norfolk, UK
NR27 0JW

Tel : 01603 444444
Fax : 01603 444445

Email : admin@netcom.co.uk

Technical Support
Frequently Asked Questions

Speed Decreases, Low Data Throughput, Problems With Speeds On Different Websites?
The nature of the Internet and traffic patterns across various time zones and locations, and peak usage means that consistent performance of Internet browsing cannot always be guaranteed. If however you are certain that performance is substantially degraded over a period of time, then you should:
a. Disable any firewalls or internet protection software you are running on your PC.
b. Perform a speed test by saving and downloading this file: Big File Test
c. Whilst downloading the following speeds are expected when using ADSL. The speed may fluctuate but usually not more than 30%.
ADSL 512K service -> 45 - 60 KBPS
ADSL 1MB service -> 80 - 120KBPS
ADSL 2MB service -> 170 - 240KBPS
d. If your speeds are consistently slower than mentioned above please CONTACT NET COMMUNICATIONS TECHNICAL SUPPORT.

Frequently Asked Questions
ADSL Trouble Shooting
I can hear noise or an echo on my telephone line.
No dial tone, no ringing sound, cannot make or receive calls?
ADSL modem or router will not synchronise?
Password or login problems?
I cannot access the internet?
Speed Decreases, Low Data Throughput, Problems With Speeds On Different Websites?

Connecting to the Internet
Why does my computer keep asking for my password?
My modem tells me it cannot find a dial tone.
I receive an engaged tone.
How much will it cost me to call the Internet?
I keep losing connection to you?
How do I make my modem redial?
I have a 56K modem. Why isn't my download speed even close to 56K?

Email
Why is my e-mail not working?
A large email has blocked my computer.
Is there a limit to the number of recipients of an e-mail?
My e-mail program has a mind of its own…the Incoming mail server keeps changing to a number and the username is wrong!
How can I collect my mail when I am on holiday?
I am trying to download my e-mail but I keep getting the same 4 messages again and again but it says there are 5.
How do I edit my email signature?
How do I change my incoming and outgoing mail server in Outlook/Outlook Express?

FTP - File Transfer Protocol
What is an FTP client?
I have recently made a web site and uploaded it, but the main page will not show.
Why can't I connect to some ftp servers?
When I am using FTP, what does permission denied mean?
Can I have mp3 files on my website?
Can I stream live or real audio from my website?

General Internet Terminology
What is an IP Address?
What is a domain name?
How do I set-up a domain?
What is a Cookie?
I wish to bring an existing Domain to Net Communications, what do I need to do?

Image Manipulation
What file formats are there for use on the web?
What is the difference between image size and file size?
What software should I use to edit my images?

Spam!
What is spam?
How do spammers get my email address?
What are the UK laws on email marketing and mailing lists?

Website Bandwidth
How much bandwidth do I need?
Bandwidth Saving Tips

Website Stats
What do the headings in my Stats mean?

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