Net Communications :: Frequently Asked Questions :: ADSL modem or router will not synchronise

Friday 24th May 2013

Net Communications

Net Communications
The Old Coach House
Northrepps Hall
Cromer, Norfolk, UK
NR27 0JW

Tel : 01603 444444
Fax : 01603 444445

Email : admin@netcom.co.uk

Frequently Asked Questions

ADSL modem or router will not synchronise?

If the modem or router has not synchronised, the ADSL/line/link LED light will flash intermittently and will not remain on.

Step 1: Check for dial-tone on your line
Go to the telephone nearest to (or connected to the same micro-filter as) your ADSL device, lifts the receiver, and then check for normal dial-tone. If there is no dial-tone, go to: NO DIAL-TONE problem section.
Step 2: Check that all connections to your ADSL device are properly secure.
a. Check that the cable connection from the ADSL device is connected to the correct port on your PC located at the rear of the PC.
b. Check that your device is receiving power (shown by LED activity).
c. Ensure that the telephone cord connects from the ADSL device to the ADSL port on the ADSL micro-filter.
d. Check the connection of the micro-filter into the wall socket. Ensure that the line to your ADSL device is not connected through the telephone side of the micro-filter.
Step 3: Attempt to synchronise your ADSL device
a. Shut down your computer
b. Disconnect the cable connecting the ADSL device to the port on the PC.
c. Re-power the ADSL device: Switch on PC and allow to boot With PC still powered up, reconnect the cable connecting the ADSL device to the correct port on the PC.
d. Check the ADSL LED on the ADSL device. If the power LED is lit permanently and the ADSL light is on and not blinking at regular intervals, then the ADSL device is synchronised and operating. END
Step 4: Change ADSL Location
a. If the ADSL device still does not synchronize, temporarily move the PC, ADSL device, and all necessary connections to another room or telephony socket (served with a micro-filter). Do not swap the micro-filter at the first location with that of the second location.
b. Connect the equipment the same way as it was done before: Connect the ADSL device to the ADSL port of the ADSL micro-filter off of the new socket. Connect the ADSL device to the PC.
c. Try again for ADSL device synchronisation: Reboot the PC and check the ADSL device lights for synchronisation.
d. If the ADSL device still does not synchronise, there may be a problem with your ADSL network connection. CONTACT NET COMMUNICATIONS TECHNICAL SUPPORT.

Frequently Asked Questions